Terms and Conditions

1. General

1.1 These Terms & Conditions apply to all quotations, estimates, services, installations, repairs and renovation works provided by RC Renovation Ltd ("RC Renovation", "we", "us" or "our").

1.2 The person accepting our quotation or instructing us to carry out work is referred to as "the Customer", "you" or "your".

1.3 By accepting a quotation, approving works, making a payment or instructing RC Renovation Ltd to commence work, the Customer agrees to these Terms & Conditions.

1.4 These Terms & Conditions should be read alongside the quotation, scope of works, invoice and any other written agreement relating to the project.

1.5 Nothing in these Terms & Conditions affects any statutory rights the Customer may have.

2. Quotations

2.1 Quotations are based on the information and conditions reasonably visible or known to RC Renovation Ltd at the time the quotation is prepared.

2.2 Unless otherwise stated, quotations are valid for 30 days from the date of issue.

2.3 The quotation covers only the works and materials specifically detailed within it.

2.4 Any work, materials or services not specifically included in the quotation are excluded unless subsequently agreed.

2.5 Where the full extent of the work cannot be determined before opening up walls, floors, ceilings, pipework or other areas, the quotation may be subject to additional works.

2.6 Estimates are provided as a guide and may change if unforeseen work or additional materials are required.

3. Acceptance

3.1 A quotation may be accepted by:

• Signing the quotation
• Written or electronic confirmation
• Making a required deposit
• Instructing us to commence work

3.2 Once accepted, the quotation, agreed scope of works and these Terms & Conditions form the basis of the contract.

3.3 Any changes to the agreed work should be confirmed in writing where reasonably possible.

4. Deposits and Payments

4.1 A deposit may be required before work is scheduled or materials are ordered.

Standard deposit: 50%

4.2 For larger projects, staged payments may be required as work progresses.

4.3 Unless otherwise agreed, the final balance is payable when the agreed works have been substantially completed.

4.4 Payment terms are stated on the quotation or invoice.

4.5 If an invoice becomes overdue, RC Renovation Ltd may suspend further non-essential work until payment is received, where legally permitted.

4.6 Any delay caused by non-payment may affect the agreed project schedule.

5. Additional Works

5.1 Additional work means any work outside the original agreed quotation or scope.

5.2 Additional work may become necessary due to:

• Hidden defects
• Existing installation problems
• Customer-requested changes
• Unforeseen building conditions
• Additional work required to complete the installation safely
• Changes to regulations or manufacturer requirements

5.3 Where reasonably possible, RC Renovation Ltd will provide the Customer with the additional cost before carrying out the work.

5.4 No significant additional work will normally be undertaken without Customer approval unless immediate action is reasonably necessary to make the property or installation safe or prevent further damage.

5.5 Additional works will be charged at the agreed price or our applicable labour and material rates.

6. Materials

6.1 RC Renovation Ltd will supply materials that are reasonably suitable for the agreed works.

6.2 Where the Customer selects a particular product, brand, colour, finish or specification, we will install it where it is suitable for the intended application.

6.3 Product availability may affect the project schedule.

6.4 If a specified product becomes unavailable, we may offer a suitable alternative for the Customer's approval.

6.5 Manufacturer warranties are subject to the individual manufacturer's terms.

7. Customer-Supplied Materials

7.1 Customer-supplied materials may be installed by agreement.

7.2 RC Renovation Ltd reserves the right to refuse to install materials that are defective, unsafe, unsuitable or incompatible with the installation.

7.3 RC Renovation Ltd cannot be held responsible for defects caused by customer-supplied materials.

7.4 Manufacturer warranties for customer-supplied products remain the responsibility of the manufacturer or supplier.

8. Access to the Property

8.1 The Customer must provide reasonable access to the property and working areas.

8.2 Failure to provide access may result in delays and, where appropriate, additional attendance costs.

8.3 The Customer should inform RC Renovation Ltd of any known hazards, access restrictions, parking restrictions, pets or other circumstances that may affect the work.

9. Existing Installations

9.1 Existing plumbing, heating, gas, electrical, drainage and building installations may contain defects or may not meet current standards.

9.2 RC Renovation Ltd is not responsible for pre-existing defects that are unrelated to our work.

9.3 Existing components may fail when disturbed due to age, corrosion, deterioration or previous poor workmanship.

9.4 Where an existing installation is found to be unsafe or unsuitable, we will advise the Customer and may recommend remedial work.

10. Plumbing and Heating

10.1 Plumbing and heating works will be carried out with reasonable care and skill.

10.2 Where appropriate, newly installed pipework, fittings and appliances will be tested following completion.

10.3 Existing components that are not included in the quotation remain the responsibility of the Customer unless their failure is caused by our workmanship.

11. Gas and Boiler Work

11.1 Gas work will only be undertaken by appropriately qualified persons where required.

11.2 Boiler installation, servicing and repair work will be carried out in accordance with applicable regulations, manufacturer requirements and relevant standards.

11.3 If an appliance or gas installation is found to be unsafe, RC Renovation Ltd may take reasonable steps to make the installation safe and advise the Customer accordingly.

11.4 Where necessary, the Customer may be advised not to use an appliance until remedial work has been completed.

11.5 Boiler and appliance manufacturer warranties are subject to the manufacturer's individual terms and conditions.

12. Bathroom and Kitchen Installations

12.1 Bathroom and kitchen installations will include only the items specifically listed in the quotation.

12.2 Unless specifically stated, the following may be excluded:

• Structural alterations
• Building Control fees
• Architectural services
• Asbestos removal
• Major electrical work
• Major structural repairs
• Extensive plastering
• Flooring
• Painting and decorating
• Specialist waste removal

12.3 Any additional work required will be discussed with the Customer.

13. Electrical Work

13.1 Electrical works will be undertaken by appropriately competent persons.

13.2 Where applicable, electrical work will be carried out in accordance with relevant regulations and standards.

13.3 Appropriate certification will be provided where required for the work undertaken.

13.4 Existing electrical defects may require additional remedial work.

14. Plastering, Tiling and Finishing

14.1 Plastering, tiling and finishing work will be carried out using reasonable care and skill.

14.2 Existing surfaces may contain movement, damp, uneven areas or hidden defects.

14.3 RC Renovation Ltd cannot guarantee that existing surfaces will be perfectly level where the underlying structure or surface is defective.

14.4 Tiles, colours, sanitaryware, kitchen units and other finishes selected by the Customer should be checked and approved before installation.

15. Unforeseen and Hidden Conditions

15.1 Renovation work can expose defects that could not reasonably have been identified before work commenced.

15.2 These may include:

• Rotten timber
• Damp
• Structural defects
• Hidden leaks
• Defective drainage
• Damaged pipework
• Unsafe electrical wiring
• Previous poor workmanship
• Asbestos or suspected asbestos
• Inadequate supporting structures

15.3 Where such conditions are discovered, work may need to be paused until the issue has been assessed.

15.4 Any additional work and associated costs will be discussed with the Customer.

16. Asbestos and Hazardous Materials

16.1 RC Renovation Ltd does not normally carry out asbestos removal.

16.2 If asbestos or suspected hazardous material is discovered, work in the affected area may be stopped.

16.3 The Customer may be required to arrange specialist testing, removal or treatment.

16.4 Any additional costs or delays resulting from hazardous materials will be the Customer's responsibility where legally permitted.

17. Project Timescales

17.1 Any start or completion date provided is an estimate unless specifically agreed otherwise in writing.

17.2 Delays may occur due to:

• Supplier or material delays
• Unforeseen works
• Customer changes
• Restricted access
• Other contractors
• Weather
• Emergencies
• Building conditions
• Events outside our reasonable control

17.3 RC Renovation Ltd will make reasonable efforts to keep the Customer informed of significant delays.

18. Customer Changes

18.1 Changes requested after work has commenced may result in additional labour and material costs.

18.2 Customer changes may also extend the completion date.

18.3 Where possible, changes will be priced and agreed before the additional work is undertaken.

19. Protection of Property

19.1 RC Renovation Ltd will take reasonable care when working within the Customer's property.

19.2 Building, plumbing, heating and renovation work can create dust, noise, vibration and disruption.

19.3 Customers should remove valuable or fragile items from working areas before work commences.

19.4 We will not be responsible for damage to items that were not reasonably possible to protect, except where caused by our negligence.

20. Waste and Rubbish

20.1 Waste removal is included only where specifically stated in the quotation.

20.2 Where waste removal is included, waste will be disposed of appropriately.

20.3 Additional disposal costs may apply where the quantity or type of waste is substantially greater than reasonably anticipated or includes hazardous materials.

21. Workmanship Warranty

21.1 RC Renovation Ltd provides a workmanship warranty of 12 months to 10 years, depending on the type of work.

21.2 The warranty covers defects directly attributable to our workmanship, subject to these Terms & Conditions.

21.3 The warranty does not normally cover:

• Normal wear and tear
• Misuse
• Accidental damage
• Customer-supplied materials
• Manufacturer defects
• Alterations by third parties
• Existing defects
• Failure to follow manufacturer's instructions
• Damage caused by freezing, flooding or external events

21.4 Manufacturer warranties apply separately to products and appliances.

21.5 Any suspected workmanship defect should be reported to RC Renovation Ltd as soon as reasonably possible.

22. Customer Responsibilities

The Customer agrees to:

• Provide accurate information about the property and existing installations.
• Provide reasonable access.
• Make required selections and decisions promptly.
• Pay invoices within the agreed payment period.
• Keep children and pets away from active work areas.
• Inform us of known hazards or risks.
• Obtain any permissions that are specifically their responsibility.

23. Cancellation and Cooling-Off Rights

23.1 Where applicable, consumers may have a statutory cancellation period when a contract is entered into away from our business premises or at a distance.

23.2 Where cancellation rights apply, the Customer will be provided with the appropriate cancellation information.

23.3 If the Customer requests that work begins during an applicable cancellation period, an appropriate express request may be required.

23.4 Where the Customer cancels after work has commenced, they may be responsible for reasonable costs for services already provided and materials or other costs reasonably incurred, subject to applicable consumer law.

23.5 Nothing in these Terms & Conditions removes any statutory cancellation or consumer rights.

24. Cancellation by RC Renovation Ltd

24.1 RC Renovation Ltd may postpone or cancel work where it is unsafe, unlawful or impractical to proceed.

24.2 We may suspend work where there is persistent non-payment, unsafe access, abusive behaviour or other serious breach of the agreement.

24.3 Where RC Renovation Ltd cancels a contract and the Customer is not responsible for the cancellation, any refund due will be handled in accordance with applicable law.

25. Complaints

25.1 We aim to resolve complaints fairly and promptly.

25.2 Customers should initially contact:

RC Renovation Ltd
Telephone: 07523 286274
Email: info@rcrenovation.co.uk
Address: 138 Hassell Street, Newcastle-under-Lyme, ST5 1BB

25.3 Please provide details of the issue and photographs where appropriate.

25.4 We may require reasonable access to inspect the work before determining the appropriate remedy.

25.5 Where a defect is established as our responsibility, we will seek to remedy it within a reasonable period.

26. Liability

26.1 RC Renovation Ltd will carry out services with reasonable care and skill.

26.2 Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation would be unlawful.

26.3 We are not responsible for pre-existing defects or failures unrelated to our work.

26.4 We are not responsible for losses caused solely by circumstances outside our reasonable control.

27. Photographs and Marketing

27.1 RC Renovation Ltd may take photographs of completed work for project records.

27.2 Photographs will only be used for promotional or marketing purposes where appropriate Customer permission has been obtained.

27.3 Personal information and identifiable customer details will not be publicly disclosed without appropriate consent.

28. Data Protection

28.1 Customer information will be handled in accordance with applicable data protection legislation.

28.2 Information may be used for:

• Quotations
• Scheduling
• Invoicing
• Payments
• Customer communication
• Warranty and aftercare
• Accounting
• Legal requirements

28.3 Customer information will not be sold to third parties.

29. Force Majeure

29.1 RC Renovation Ltd will not be responsible for delays caused by circumstances outside our reasonable control.

29.2 This may include severe weather, flooding, fire, supplier failure, material shortages, industrial disputes, emergencies, government restrictions or other circumstances beyond our reasonable control.

29.3 We will make reasonable efforts to minimise the impact of such events.

30. Dispute Resolution

30.1 If a dispute arises, both parties should first attempt to resolve the matter through reasonable discussion.

30.2 The Customer should provide details of any complaint in writing where possible.

30.3 RC Renovation Ltd will investigate and respond within a reasonable period.

30.4 Nothing in these Terms & Conditions prevents either party from exercising their legal rights.

31. Statutory Rights

31.1 These Terms & Conditions do not affect the Customer's statutory rights.

31.2 Where the Customer is a consumer, services will be provided in accordance with applicable consumer protection legislation.

31.3 If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.

32. Governing Law

32.1 These Terms & Conditions are governed by the laws of England and Wales.

32.2 Any disputes will be dealt with by the applicable courts of England and Wales, subject to any mandatory consumer rights.

Company Details

RC Renovation Ltd
Company number: 16850797
Registered office: 138 Hassell Street, Newcastle-under-Lyme, ST5 1BB
Telephone: 07523 286274
Email: info@rcrenovation.co.uk

Warranty Details

• Standard workmanship warranty: 12 months to 10 years
• Boiler warranty: manufacturer's warranty
• Parts and components: manufacturer's warranty where applicable
• Other warranty: 12 months

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