Privacy Policy
Last updated: October 2026
1. Who We Are
RC Renovation Ltd (company number 16850797, registered office 138 Hassell Street, Newcastle-under-Lyme, ST5 1BB) is a plumbing, heating, bathroom and kitchen installation company based in Stoke-on-Trent. We are the data controller for personal information collected through this website.
Contact: info@rcrenovation.co.uk or call 07523 286274.
2. Information We Collect
We collect information you provide when you contact us through our website enquiry form, phone, or email. This may include your name, address and postcode, email address, phone number, details about your property and the work you need doing, and any photos you choose to upload.
We use Google Analytics to collect basic usage data (pages visited, device and browser type, approximate location) to help us understand how our website is used. Google Analytics sets its own cookies (such as _ga) to do this.
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and provide quotes
- Arrange and confirm appointments
- Provide after-installation support
- Send you a reminder before a booked appointment
We do not use your information for marketing without your explicit consent, and we do not sell or pass your information to third parties for marketing purposes.
We use trusted service providers to run our business, including HighLevel (LeadConnector), which hosts our enquiry form and customer records. They process your information only on our instructions. Some providers may store data outside the UK, in which case appropriate safeguards are in place.
4. Legal Basis for Processing
We process your information on the basis of legitimate interest (to respond to your enquiry) and, where you book an appointment, to fulfil a contract. Where we require your consent for any processing, we will ask for it separately.
5. How Long We Keep Your Data
We keep enquiry records for up to 12 months. If you become a customer, we keep relevant records for 6 years in line with our business obligations. You can ask us to delete your information at any time if there is no ongoing business reason to retain it.
6. Your Rights
Under UK GDPR, you have the right to access, correct, or delete the personal information we hold about you. You also have the right to object to processing or request that processing be restricted. To exercise any of these rights, contact us at info@rcrenovation.co.uk.
7. Cookies
This website uses functional cookies needed for the site to work, and Google Analytics cookies to understand how the site is used. We do not set advertising cookies ourselves. Some third-party services embedded on the site may set their own cookies: our enquiry form is provided by LeadConnector (HighLevel) and only loads when you open it or visit our quote page, and it may load the Meta (Facebook) pixel, which is used for advertising measurement, and Cloudflare Turnstile spam protection. The embedded Google Map may also set its own cookies. Each is subject to that provider's own privacy policy.
8. Changes to This Policy
We may update this policy from time to time. The current version will always be available on this page.
9. Complaints
If you have a concern about how we handle your personal data, you can contact the Information Commissioner's Office (ICO) at ico.org.uk.